Welcome to ALZ Heating Cooling & Refrigeration (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us for services.

Information We Collect

We may collect the following information when you contact us or use our website:

• Name
• Phone number
• Email address
• Service address
• Appointment details
• Messages submitted through our forms
• Any information you voluntarily provide

We may also collect basic website usage data such as browser type, device information, and pages visited for analytics and website improvement purposes.

How We Use Your Information

We use the information we collect to:

• Respond to service requests
• Schedule appointments
• Provide customer support
• Send appointment confirmations and service updates
• Improve our services and website
• Communicate regarding estimates, repairs, installations, and maintenance

SMS/Text Messaging

By providing your phone number through our website or contact forms, you consent to receive text messages from ALZ Heating Cooling & Refrigeration related to:

• Appointment scheduling
• Technician arrival updates
• Customer support
• Service notifications
• Follow-ups regarding requested services

Message and data rates may apply.

You may opt out at any time by replying STOP to any text message.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share information only when necessary to:

• provide requested services,
• comply with legal obligations,
• protect our business rights,
• or work with trusted service providers assisting in business operations.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be 100% secure.

Cookies and Analytics

Our website may use cookies or similar technologies to improve user experience and analyze website traffic.

You may disable cookies through your browser settings if desired.

Third-Party Services

Our website may contain links or integrations with third-party services such as:

• Google
• Apple Maps
• payment providers
• scheduling tools
• social media platforms

We are not responsible for the privacy practices of third-party websites or services.

Your Rights

You may contact us at any time to:

• request access to your information,
• update your information,
• or request deletion of your information where applicable.

Contact Us

If you have any questions regarding this Privacy Policy, please contact:

ALZ Heating Cooling & Refrigeration

Website: alzhvacr.com

Email: info@alzhvacr.com